REFUND POLICY

Effective Date: March 21, 2025

​

At Jaden Flé, we take pride in the quality of our products and want you to love your purchase. If you have any issues with your order, please review our refund policy below.

Due to the nature of skincare products, we do not accept returns on opened or used items for health and safety reasons. However, if your order arrives damaged or incorrect, we’re happy to help!

​

• Damaged, defective, or incorrect items – Contact us within 7 days of delivery with photos of the issue, and we will arrange a replacement or refund.

• Unopened & unused products – If you change your mind, you may request a return within 14 days of receiving your order, but you are responsible for return shipping costs.

A refund may be issued in the following cases:

• Your item arrived damaged or defective (must provide photo proof).

• You received the wrong item.

• Your order was lost in transit (confirmed by tracking).

Refunds will not be granted for:

• Opened or used skincare products.

•  Minor packaging variations (as part of sustainable packaging efforts, we may update designs).

• Delays caused by the shipping carrier.

• Items returned without prior authorization.

If you believe you qualify for a refund, follow these steps:

• Email us at shop@jadenfle.com with your order number and a description of the issue.

• Attach clear photos of the damaged, defective, or incorrect product.

• Wait for a response within 2-3 business days—we’ll let you know the next steps.

Approved refunds will be processed within 5-7 business days back to your original payment method.

We cover return shipping for damaged or incorrect items.

If returning an item for personal preference, you are responsible for the shipping cost.
Shipping fees are non-refundable.

If you haven’t received your refund after 7 business days, please:

• Check with your bank or credit card company (processing times vary).

• Contact us at [insert contact email], and we’ll be happy to assist.

We may update this refund policy as needed. Any changes will be posted on this page, and continued use of our site means you accept the updated terms.

Email: hello@jadenfle.com
 

We appreciate your support and are here to ensure you have the best experience with Jaden Flé!